FAQ Welcome to HQPharma.net customer service. If you have a question, trouble placing an order or would like assistance with any other issues, please contact our customer service department. Information How we work Payments How do I pay? How can I be sure that my payment has gone through? Are there any hidden costs? How does payment by bank transfer work? Shipping and delivery How can I track my order? What if I am not at home when my shipment is delivered? When can I expect my order? How will my order be sent? What are the shipping costs? What locations do you deliver to? What are the average delivery times? Do you deliver to USA, Canada or South America? Does HQPharma.net possess an EU label for online pharmacies? Returns and refunds What is your returns policy?