Shipping information



Most frequently asked questions about Shipping and delivery.

How can I track my order?
Once you have placed an order with us, we will send you a confirmation e-mail. After the payment is processed (12-24 hours) the order will be processed for shipping (1-2 days). After the shipment is done you can check the section "Your orders" in your account and you will find the shipment tracking informations.

What if I am not at home when my shipment is delivered?
The delivery service usually requires your signature as proof of delivery. If you are not at home, the driver will either leave a note or try to contact you by telephone to agree an alternative delivery time. Or you may need to call the company directly to arrange this. If you fail to contact them, your package will be returned to the pharmacy after a few days. Courier services may charge an additional shipping fee for resending the order.

When can I expect my order?
Orders that are placed and paid are forwarded to one of our affiliated doctors the same day. Upon receipt of your request, the doctor will endeavour to review your order as quickly as possible. If approved, a prescription is directly issued and sent to a partner pharmacy for dispense and dispatch. Once your payment is received, you can expect your order to be shipped within one to three business days.

How will my order be sent?
All orders are discreetly packaged and shipped from a partner pharmacy in Europe. The courier usually asks for a signature upon delivery to confirm receipt but this is not obligatory. Your order will be packed in neutral packaging to maintain your privacy.

What Locations do you deliver to?
The pharmacies we work with deliver to almost all countries in Europe.

What are the average delivery times?
Austria - delivered in 4-7 working days
Belgium - delivered in 4-7 working days
Bulgaria - delivered in 6-8 working days
Czech Republic - delivered in 4-7 working days
Estonia - delivered in 4-7 working days
France - delivered in 4-7 working days
Germany - delivered in 4-7 working days
Greece - delivered in 8-15 working days
Hungary - delivered in 4-7 working days
Italy - delivered in 8-15 working days
Latvia - delivered in 4-7 working days
Liechtenstein - delivered in 6-8 working days
Luxembourg - delivered in 6-8 working days
Malta - delivered in 8-15 working days
Netherlands - delivered in 4-7 working days
Poland - delivered in 4-7 working days
Portugal - delivered in 8-15 working days
Slovakia - delivered in 4-7 working days
Slovenia - delivered in 4-7 working days
Spain - delivered in 8-15 working days

Do you deliver to USA, Canada or South America?
No, we do not deliver in these coutries.

Does HQPharma.net possess an EU label for online pharmacies?
No, HQPharma.net is not an online pharmacy and has therefore no EU label. The pharmacies we work with have this label or are eligible for it.