Shipping information Most frequently asked questions about Shipping and delivery. Who will pay for the shipping costs? The shipping costs will be paid by the customer and will be added to the total products costs at the end of the purchase process. How can I track my order? Once you have placed an order with us, we will send you a confirmation e-mail. After the payment is processed (12-24 hours) the order will be processed for shipping (1-2 days). After the shipment is done you can check the section "Your orders" in your account and you will find the shipment tracking informations. What if I am not at home when my shipment is delivered? The delivery service usually requires your signature as proof of delivery. If you are not at home, the driver will either leave a note or try to contact you by telephone to agree an alternative delivery time. Or you may need to call the company directly to arrange this. If you fail to contact them, your package will be returned to us after a few days. Courier services may charge an additional shipping fee for resending the order. When can I expect my order? Once your payment is received, you can expect your order to be shipped within one to three business days. How will my order be sent? All orders are discreetly packaged and shipped from a partner in Europe. The courier usually asks for a signature upon delivery to confirm receipt but this is not obligatory. Your order will be packed in neutral packaging to maintain your privacy. What Locations do you deliver to? The partners we work with deliver to almost all countries in Europe. What are the average delivery times? Austria - delivered in 4-7 working days Belgium - delivered in 4-7 working days Bulgaria - delivered in 6-8 working days Czech Republic - delivered in 4-7 working days Estonia - delivered in 4-7 working days France - delivered in 4-7 working days Germany - delivered in 4-7 working days Greece - delivered in 8-15 working days Hungary - delivered in 4-7 working days Italy - delivered in 8-15 working days Latvia - delivered in 4-7 working days Liechtenstein - delivered in 6-8 working days Luxembourg - delivered in 6-8 working days Malta - delivered in 8-15 working days Netherlands - delivered in 4-7 working days Poland - delivered in 4-7 working days Portugal - delivered in 8-15 working days Slovakia - delivered in 4-7 working days Slovenia - delivered in 4-7 working days Spain - delivered in 8-15 working days Do you deliver to USA, Canada or South America? No, we do not deliver in these coutries.