Returns and refunds Most frequently asked questions about Returns and refunds. What is your returns policy? If you wish to return a package, do not panic and contact our customer service as soon as possible, by email or telephone, so that we can assist you with the procedure. You have a period of seven (7) calendar days to exercise your right of withdrawal from the day of receipt of the product(s). For customers located in the European Union and according to the regulations in force in the European Union, you have a period of fourteen (14) calendar days to exercise your right of withdrawal from the day of receipt of the item(s). Your right of withdrawal should preferably be exercised in writing to us via email via our contact form. Your right of withdrawal is exercised without having to provide reasons or pay penalties. For the withdrawal period to be respected, it is sufficient for you to send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period. You can use the standard form template below to notify us (not obligatory): I hereby notify you of my withdrawal from the contract relating to the sale of the goods below: Order number ###### Name, First name Address of the consumer Signature (only in the case of notification by post) Date You will receive a refund for the products within fourteen (14) calendar days following the date on which the right of withdrawal was exercised. The exercise of the right of withdrawal is excluded for the following contracts: - Contracts for the supply of goods likely to deteriorate or expire quickly. - Contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. The direct costs of returning goods are free. Goods must be returned in their original packaging and undamaged. In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from the fact that you have chosen, where applicable, a method of delivery). delivery other than the less expensive method of standard delivery offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise; in any event, this reimbursement will not cause you any fees. We may defer reimbursement until we have received the goods or until you have provided proof of dispatch of the goods, whichever date is the earlier of these events. Your liability is only incurred with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property. Cancellation policy The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it's out for delivery. In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders. We reserve the right to accept the cancellation of any order.